Responsible Gaming at pbc99 —
Keep the fun within limits
pbc99 believes gaming should be a form of entertainment — not a source of stress or harm. Follow our responsible gaming guidelines and stay safe.
For players aged 21 and above only
To register and manage an account on pbc99, you must be at least 21 years old. Minors are strictly prohibited from accessing the gaming platform. We enforce this policy firmly and confirm it through identity verification.
What is responsible gaming and why does it matter?
Responsible gaming means enjoying gaming within limits, where you decide how much time and money to spend. pbc99 always puts your well-being first.
Gaming should be enjoyable — not a part of daily routine. If you ever feel that gaming is affecting your life, use our support tools right away. Our 24/7 live chat support is always here for you.
- Only play with money you can afford to lose — never use funds set aside for essential expenses.
- Set a budget and time limit in advance and do not exceed them.
- Do not place more bets to chase losses — this is a sign of addiction.
- Take a break from gaming when you are feeling stressed or down.
- Talk openly with family and friends about your gaming habits.
- Take regular breaks and enjoy life beyond gaming.
Our Protection Tools
pbc99 provides several tools to keep your gaming experience safe and in control.
Set Deposit Limits
You can set deposit limits on a daily, weekly, or monthly basis. If you reach the limit, the system will automatically stop further deposits. Lowering a limit takes effect immediately, but increasing it has a waiting period.
Session Limits and Time-Out
Decide how much time you will spend in each session before you start. When the set time is up, our system will send you a reminder. You can also activate a time-out from 24 hours up to 30 days, during which you will not be able to play.
Self-Exclusion
If you feel gaming is getting out of control, choose self-exclusion. This feature lets you block your account for a minimum of 6 months up to permanently. During this period you will not receive any bonus or promotional emails.
Bet Limit Control
Set a maximum amount you will wager within a given period. This tool protects you from large losses and helps keep your gaming budget regular and organised.
24/7 Support Centre
Do not hesitate to talk about gaming issues. Our trained team is available 24 hours a day, 7 days a week via live chat in Bengali. You can also reach us by email: [email protected]
Reality Check
At set intervals you can view a summary of your gaming session time and spending. This reminder keeps you connected to reality and helps you avoid excessive gaming.
Signs of Problematic Gaming
Gaming addiction develops gradually and is often hard to recognise on your own. If you notice the signs below, seek help immediately.
- Playing more and more to try to recover money that was lost.
- Wanting to stop gaming but being unable to do so.
- Gaming instead of going to work, spending time with family, or studying.
- Hiding gaming activity or lying to family members about it.
- Borrowing money or spending savings because of gaming.
- Feeling uncomfortable, anxious, or irritable when not gaming.
Steps to Get Help
Acknowledging the problem is the first step toward a solution. We do not judge — we only want to help.
Assess Yourself
Go through the signs above. Ask yourself honestly — is gaming affecting your life?
Use Our Tools
Go to Account Settings and activate a deposit limit, time-out, or self-exclusion. These take effect immediately.
Contact Live Chat
Our support team provides assistance in Bengali 24/7. Rest assured, your information will remain completely confidential.
Seek Professional Help
If needed, reach out to a mental health professional or someone close in your family. You do not have to face this alone.
Protecting Minors
pbc99 is committed to keeping minors (under 21) completely away from gaming. Age is verified at registration and additional verification may be requested at any time.
If there are children in your home, use parental control software on your device. Always keep your login details private and never hand your device to others while logged in to your account.
- Age verification is completed at the time of registration.
- Identity document verification (KYC) is mandatory.
- Suspicious accounts are immediately investigated and suspended.
Frequently Asked Questions
Questions you may have about responsible gaming.
Play Responsibly —
Let the Fun Stay Safe at pbc99
Start playing on our platform and set gaming limits at your own convenience. Visit our FAQ page or speak directly with support for any questions.
For players aged 21+ only.
Play responsibly.